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For AI support teams

When one support agent gets it right, every agent learns it.

Rete.si turns your AI agents’ best conversations into short playbooks. Your support lead approves each one, it’s shared with every agent, and the ones that stop helping are retired.

Join the pilot See the live demo

Bring your own AI key · Self-host with Docker · Nothing reaches an agent without approval

Sample data
01 Spot
sample

Resolved conversation · Billing

“I was charged twice for order [ORDER_1]. Please send the refund to [EMAIL_1].”

asked 3× this week
02 Approve

Playbook · From 3 conversations

Duplicate charges: confirm it, refund it, give a date.

  1. 01Confirm both charge references.
  2. 02Refund the duplicate to the original method.
  3. 03Give the customer a settlement date.

Never ask for full card details.

ApprovedMaya R. · Support lead
03 Spread
01Triagev2 loaded
02Billingv2 loaded
03Refundsv2 loaded
04Technicalv2 loaded
05Escalationsv2 loaded
Old refund macro Retired
↻ Replay

Works with the AI models and tools you already use.

Models
  • OpenAI
  • Ollama
Channels
  • Telegram
Hosting

Every team running AI agents fixes the same mistake twice: once in one agent, then again in the next. Rete.si makes the fix travel.

How it works

One good answer.
Every agent.

01

Spot

Rete.si reads resolved conversations, removes personal data first, and drafts a playbook from what worked.

02

Approve

A support lead reads a two-minute card, edits if needed, and signs it. Nothing reaches an agent without that.

03

Spread

Approved playbooks go to every agent. Ones that stop helping are retired, with the reason logged.

Resolved · 10:42

“That fixed the duplicate charge. Thank you for giving me the exact refund date.”
[EMAIL_1][ORDER_1]Scrubbed first

Pattern found in 3 resolved conversations

Product showcase · Sample data

Review a playbook in the time it takes to read one.

Every claim stays connected to the scrubbed conversations behind it, the safety check, and the human who signs.

Sample data
Rete.siApprovalsNorthwind Support

Playbook · Billing

Duplicate charges: confirm it, refund it, give a date.

Proposed
BeforeTell the customer the refund should arrive soon.
AfterConfirm the duplicate, refund it, and give the exact settlement date.

Why it was proposed

This resolution worked in three conversations with the same issue.

#1842 · [EMAIL_1]#1907 · [ORDER_1]#1931 · [EMAIL_1]

Safety check 3/3

  • No prompt injection
  • No credential access
  • No remote code

Spreads to 5 agents

Triage · Billing · Refunds · Technical · Escalations

What changed
Why it was proposed
Safety checks 3/3
Spreads to 5 agents
Keyboard: A / E / R

Living system

Good answers keep moving.

Sample activity
Approved · Duplicate charges · Maya R. Retired · Old refund macro · no longer helping Email address removed before playbook drafting Spread to 5 agents Rejected · Offer a discount code · reason logged Safety check passed 3/3
Approved · Duplicate charges · Maya R. Retired · Old refund macro · no longer helping Email address removed before playbook drafting Spread to 5 agents Rejected · Offer a discount code · reason logged Safety check passed 3/3

Proof, honestly

Build the evidence with us.

We’re onboarding our first support teams as design partners. Here’s exactly what we’ll measure with you: repeat contacts on the same issue, how often agents follow approved playbooks, and results with versus without each playbook. We’ll publish what we find, including what doesn’t work.

Mustafa, Founderfounder@rete.si

Security and self-hosting

Your data, your servers, your key.

  • 01Self-host with Docker
  • 02Personal data removed before any AI model sees a conversation
  • 03Your own AI key: Claude, OpenAI, Groq and others
  • 04Every approval, rejection and retirement in an append-only audit log
audit.log · sample
10:48:02 approved · playbook pb_019 · Maya R.10:48:08 spread · pb_019 · agents 01–0511:14:31 rejected · pb_020 · reason: unverified discount14:07:12 retired · pb_011 · reason: no longer helping

We don’t hold SOC 2 or HIPAA certifications yet. We’ll say so plainly until we do.

Read our security approach

Straightforward pricing

Start free with one team.

Bring your own AI key, so you only pay your model provider for usage.

Team
$149/mo
Growth
$499/mo
Enterprise and self-host
from $2,000/mo
See pricing →

Ready when you are

Your agents should learn from each other.

Join the pilot Email the founder